Senior IT Technician/IT Technician for Network Operations Team (Ref.: 534319)
Information Technology Services (ITS) provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. Information about ITS can be obtained at https://www.its.hku.hk.
The Role
The appointee will be responsible for monitoring the operations of central IT systems and campus network to ensure safe operation and provision of normal services; coordinating the installation of network infrastructure, cabling and IT closets; monitoring backup job status , carrying out production change releases and other scheduled operational tasks; preparing system performance reports; managing equipment life-cycle and inventory; answering users’ enquiries; and handling incident tracking and escalation. The appointee may be required to work on shifts during weekends and public holidays.
Qualifications and Qualities
Applicants should possess a Bachelor’s degree in Information Technology or a related discipline, with at least five years of relevant post-qualification experience in data centre and enterprise IT systems/network infrastructure operations.
Applicants should have a good command of written and spoken English and Chinese; good communication, analytical and problem-solving skills; and proven ability to execute multiple operational jobs independently and in a team environment according to prescribed guidelines. They should also have solid knowledge of and experience in at least two of the following areas:
- Installation of IT closets and infrastructure network cabling
- Cooling, electricity supply distribution and protection, fire and other physical/environmental risk protection for IT closets and data centres
- UPS installation and operations
- LAN/WiFi/WAN technologies
- Network equipment configuration and installation
- Data centre equipment/systems troubleshooting methods and techniques
- Data centre management and system monitoring
Preference will be given to candidates who possess the following qualifications, knowledge, or experience:
- Registered grade A electrical worker
- Hot /cold aisle design and planning of data rack installation
- EMSD policies, building code regulations and rules
- Safety protocols and regulations
Those with lower qualifications and/or less experience may be considered for appointment as IT Technician.
What We Offer
The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.
How to Apply
The University only accepts online application for the above post. Applicants should apply online at the University’s careers site (https://jobs.hku.hk) and upload an up-to-date CV. Review of applications will start as soon as possible and continue until February 11, 2026, or until the post is filled, whichever is earlier.
The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency
